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FAQ

1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers.

2. What is your shipping policy?
We offer free standard shipping on orders over €99. For orders below that amount, standard shipping rates apply. We also offer expedited shipping options at an additional cost.

3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

4. What is your return/exchange policy?
We offer a hassle-free return and exchange policy within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions.

5. Do you ship internationally?
Yes, we ship to select countries internationally. Please note that international shipping rates and delivery times may vary.

6. How do I contact customer support?
You can contact our customer support team via email at support@marsvo.com or by filling out the contact form on our Contact Us page. Our support team is available Monday through Friday, 9:00 AM to 5:00 p.m.

7. Is my personal information secure on your website?
Yes, we take the security of your personal information very seriously. Our website uses industry-standard encryption technology to protect your data during transmission. Additionally, we do not store your credit card information on our servers.

8. Can I cancel my order?
You can cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible to request a cancellation.

 

9. Do you offer gift-wrapping services?
Yes, we offer gift-wrapping services for an additional fee. During the checkout process, you will have the option to add gift wrapping to your order.

10. How do I change my account information?
You can update your account information, including your shipping address and payment methods, by logging into your account and navigating to the "My Account" section.
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1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers.

2. What is your shipping policy?
We offer free standard shipping on orders over €99. For orders below that amount, standard shipping rates apply. We also offer expedited shipping options at an additional cost.

3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

4. What is your return/exchange policy?
We offer a hassle-free return and exchange policy within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions.

5. Do you ship internationally?
Yes, we ship to select countries internationally. Please note that international shipping rates and delivery times may vary.

6. How do I contact customer support?
You can contact our customer support team via email at support@marsvo.com or by filling out the contact form on our Contact Us page. Our support team is available Monday through Friday, 9:00 AM to 5:00 p.m.

7. Is my personal information secure on your website?
Yes, we take the security of your personal information very seriously. Our website uses industry-standard encryption technology to protect your data during transmission. Additionally, we do not store your credit card information on our servers.

8. Can I cancel my order?
You can cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible to request a cancellation.

 

9. Do you offer gift-wrapping services?
Yes, we offer gift-wrapping services for an additional fee. During the checkout process, you will have the option to add gift wrapping to your order.

10. How do I change my account information?
You can update your account information, including your shipping address and payment methods, by logging into your account and navigating to the "My Account" section.