Returns & replacement

At Marsvo.com, we understand the importance of your satisfaction with every purchase you make on our platform. We strive to ensure a smooth and hassle-free return and replacement process to guarantee your peace of mind. Please take a moment to familiarize yourself with our Return and Replacement Policy outlined below:

  1. Eligibility Criteria for Returns and Replacements:

    • Products eligible for return or replacement must be in their original condition, unused, and with all tags intact.
    • Return or replacement requests must be initiated within 30 days from the date of delivery.
    • Certain products such as perishable goods, customized items, and hygiene-related products may not be eligible for return or replacement.Please refer to the product description for details.

  2. Initiating a Return or Replacement Request:

    • To request a return or replacement, please log in to your Marsvo.com account and navigate to the 'Orders' section.
    • Select the order containing the item you wish to return or replace and follow the on-screen instructions to initiate the process.
    • Provide relevant details such as the reason for return or replacement and any supporting documentation if necessary.

  3. Return and Replacement Process:

    • Once your request is submitted, our team will review it and provide further instructions, including the return shipping address if applicable.
    • Please ensure that the product is securely packaged to prevent damage during transit.
    • Once the returned item is received and inspected, we will process your refund or replacement accordingly.
    • Refunds will be issued to the original payment method used for the purchase.

  4. Conditions for Refunds:

    • Refunds will be processed within 30 business days upon approval of the return request.
    • Shipping charges, if any, are non-refundable unless the return is due to an error on our part or a defective product.
    • Refunds may be subject to deduction for any applicable restocking fees or return shipping costs.

  5. Replacement of Damaged or Defective Items:

    • In the event that you receive a damaged or defective item, please contact our customer support team immediately.
    • Provide detailed information and, if possible, include photographs demonstrating the issue for prompt assistance.
    • We will arrange for a replacement to be sent to you at no additional cost.

  6. Contact Information:

    • For any inquiries or assistance regarding returns and replacements, please reach out to our customer support team at support@marsvo.com

  7. Policy Updates:

    • Marsvo.com reserves the right to update or modify this Return and Replacement Policy at any time without prior notice. Please review this policy periodically for any changes.

By proceeding with a purchase on Marsvo.com, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Replacement Policy.